Mountain Rose Herbs International
Serving The Global Community Since 1987

PLEASE NOTE! Currently we are not servicing Mexico, Africa, or Russia

1. I LIVE OUTSIDE OF THE U.S. CAN I ORDER ONLINE WITH MOUNTAIN ROSE HERBS?
Yes! Currently we service the entire global community with the exception of Mexico, Russia and all of Africa. You may shop online as usual and when you are ready to checkout, the shopping cart will provide you with a list of available countries that we are currently shipping to. From here all you have to do is select your country and proceed as usual. On the next screen you will see your shipping rates and if you approve you may continue to checkout and if the rates seem too expensive, you may cancel your order at anytime.

2. MY COUNTRY IS NOT LISTED IN THE DROP DOWN LIST, MAY I STILL ORDER?
Yes! If your country is not listed in the drop down list within the shopping cart, send an e mail to international@mountainroseherbs.com and a representative will contact you with rates, transit times, and methods. If you approve of the rates and method of transit, the representative will process your order accordingly.

3.HOW WILL MY ORDER BE SHIPPED?
All international orders that are under under 4 pounds will be be shipped Deutche Post and all orders which exceed 4 pounds will be shipped US Postal Service Airmail, and the time in transit for these methods is described in greater detail below. If your order exceeds 200 pounds, we may opt to use our cargo forwarder and customs broker JJ Boyle. For all Canadian orders which exceed 200 pounds we might opt for Canada Freight or another comparable carrier.

4. BULK ORDERS AND EXPORTATION (FOR LARGER 200+ POUND ORDERS)
We work exclusively with JJ Boyle or Canada Freight to guarantee that your merchandise will be delivered in the most timely and economical fashion possible. Orders exceeding 200 pounds may take up to 4-6 weeks for delivery and special restrictions may apply. Please contact an International representative for more details at
International@mountainroseherbs.com
Please Note: We will only furnish these documents for all exportation orders.

• Commercial Invoice
• Bill of Lading
• Organic Certification
• Certificate of Origin
• Customs Disclosure
• Certificate of Analysis
• NAFTA Agreement (For Canada)
  

Please make sure that other forms of documentation will not be required by your government before you order, as we will not be able to provide them. We are not responsible for fees incurred because of refused merchandise and we are not responsible for customs and tariff fees imposed by your country. All of these are the responsibility of the importer.

5. I CURRENTLY HAVE A FEDEX AND/OR UPS ACCOUNT NUMBER. CAN I USE MY SHIPPER NUMBER AS A BILLING OPTION FOR FREIGHT COLLECT?
Yes! If you have a FedEx or United Parcel Service account we can have all charges billed to your account accordingly. just type your account number in the "comments field" which you will see upon checkout, with your request and we will proceed to ship it as instructed. We do charge a $10.00 handling fee on both UPS and FedEx parcels which are shipped using the customers account number.

6. SHIPMENT TIMES
Once you place your order it will be scheduled for shipment within 2 - 3 days. The time in transit varies but this is a fairly accurate guide...

International Shipping Method	Delivery Time*	Trackable?
USPS Airmail	3-12 Days	Yes
Deutshe Post	8-15 Days	No
Canada Freight (Over 200 pounds)	10-14 Days	Yes
JJ Boyle International (Over 200 pounds)	14-60 Days	Yes

*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. (Excluding US Priority Mail) These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your customs authority may hold the order for inspection.

7. ADDITIONAL THINGS TO TAKE INTO CONSIDERATION ABOUT OUR INTERNATIONAL SHIPPING SERVICES.

* Returns
We are unable to accept returns for merchandise from our international customers, unless it was the result of our clerical error. In this instance we will credit your shipping and remedy the problem immediately.

* Cancellations
If for any reason you wish to cancel your order, this must be done within the same business day that the order was placed. All orders are usually processed and shipped within 48 hours, and once your order has been processed, there will not be a cancellation service available.
To cancel your order by e mail please write international@mountainroseherbs.com
Or fax your cancellation to (510) 217 4012.

* Duties and Taxation
Mountain Rose Herbs is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.

* Orders Held Up At Your Country's Border and Disposal Issues
While we try our best to deliver your order as described in the order confirmation e mail sent to you, we are unable to guarantee that the parcel will reach you in the exact time frame stated.

Any country or nation, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Mountain Rose Herbs and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Mountain Rose Herbs will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into their respective country and what is not. If you have any questions concerning International Ordering please contact our international ordering department at international@mountainroseherbs.com