International Herb Shopping

Due to federal aviation regulations, Items coded *HM* (Essential Oils and alcohol based products) cannot be shipped to Canada. Please do not select these items for purchase. If selected, the item(s) will be removed from your order.

1.HOW WILL MY ORDER BE SHIPPED?
All Canadian orders that are 4 pounds or less will be be shipped US Postal Service First Class and all orders which exceed 4 pounds will be shipped US Postal Service Priority, and the time in transit for these methods is described in greater detail below. If your order exceeds 200 pounds, we might opt for a freight carrier.

Please Note: We will only furnish these documents for all exportation orders.

Commercial Invoice
Bill of Lading
Organic Certification
Certificate of Origin
Customs Disclosure
Certificate of Analysis
NAFTA Agreement

Please make sure that other forms of documentation will not be required by your government before you order, as we will not be able to provide them. We are not responsible for fees incurred because of refused merchandise and we are not responsible for customs and tariff fees imposed by your country. All of these are the responsibility of the importer.

2. I CURRENTLY HAVE A FEDEX AND/OR UPS ACCOUNT NUMBER. CAN I USE MY SHIPPER NUMBER AS A BILLING OPTION FOR FREIGHT COLLECT?
Yes! If you wish to use your own UPS or FedEx account number, please provide this to us and we will ship your order on your own account and no shipping charges shall apply. Just type your account number in the "Special Instructions field" which you will see upon checkout, with your request and we will proceed to ship it as instructed.

3. SHIPMENT TIMES
Once you place your order it will be scheduled for shipment within 2 - 3 days. The time in transit varies but this is a fairly accurate guide...

Canadian Shipping Method	Delivery Time*	Trackable?
USPS Priority	5-12 Days	Yes
USPS First Class	8-15 Days	No

*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your customs authority may hold the order for inspection.

4. ADDITIONAL THINGS TO TAKE INTO CONSIDERATION ABOUT OUR CANADIAN SHIPPING SERVICES.

* Cancellations
If for any reason you wish to cancel your order, this must be done within the same business day that the order was placed. All orders are usually processed and shipped within 48 hours, and once your order has been processed, there will not be a cancellation service available.
To cancel your order by e mail please write international@mountainroseherbs.com
Or fax your cancellation to (510) 217 4012.

* Duties and Taxation
Mountain Rose Herbs is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.

* Orders Held Up At Your Country's Border and Disposal Issues
While we try our best to deliver your order as described in the order confirmation e mail sent to you, we are unable to guarantee that the parcel will reach you in the exact time frame stated.

Canada Customs can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Mountain Rose Herbs and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Mountain Rose Herbs will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to know what is allowed into Canada and what is not. If you have any questions concerning Canadian Ordering please contact our International ordering department at international@mountainroseherbs.com

	Affiliate Program Employment Privacy & Security Donations Return Policy Quality Control		Mountain Rose Herbs Po Box 50220 Eugene, OR 97405 USA		USA Toll-Free - (800) 879-3337 FAX - (510) 217-4012 Outside USA - (541) 741-7307 customerservice@mountainroseherbs.com © 2011 Mountain Rose Herbs