Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back to us within 60 days of the invoice date for a full product refund, with NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products, and if you do not, then we will do everything to make your business experience with Mountain Rose Herbs the most enjoyable. We are proud of the fact that...

• We do not charge a restocking fee
• We do not require you to contact us beforehand, nor do we require you to get a "return authorization" from us
• You have up to 60 days of the invoice date to return merchandise
• Returns within our policy are not questioned for any reason

When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have two available options.

• You may ask for a Mountain Rose Herbs store credit redeemable on your next order
• You may ask for a refund to your credit card, or if you paid for your order with a check/money order we can issue you a refund from a company check

PLEASE NOTE

Refunds and credits for returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders and there are no returns on materials that have been mixed or blended together with other ingredients. This contaminates the raw product and we are unable to use it appropriately. We do not accept returns for "clearance" items and any essential oils which were ordered in 8 ounce or larger sizes require calling customer service at (800) 879-3337 Ext 109 before returning.If you intend to return an essential oil which is 8 ounces or greater, the safety seal must remain unbroken.
All shipping charges become the sole responsibility of the customer, unless it is the error of Mountain Rose Herbs. All returns must be postmarked within 60 days of the invoice date to qualify for a return.

For questions concerning returns please contact our returns department at

(800) 879-3337 ext 109 or you may e-mail us at returns@mountainroseherbs.com

Returns may be shipped to us through 3 carriers