Mountain Rose Herbs

Mountain Rose Herbs Canadian Customers

Due to federal aviation regulations, some liquids classified as flammable or combustible, due to low flash points, cannot be sent through US Postal Service priority mail. These products will be noted in the shopping cart with a shipping restriction notification. Unfortunately, they are completely restricted from being shipped to Canada. Once the noted items are removed from your order, you will be able to check out with any products that do not fall under this regulation. To learn more about shipping flammable liquids, please visit our hazmat page.

The essential oils that can be shipped to Canada are: Allspice, Amyris, Anise seed, Clove bud, Davana, Manuka, Myrrh, Oakmoss Absolute, Oakwood Absolute, Palmarose, Peru Balsam, Sandalwood, Tuberose, and Vetiver.

Additionally, we are unable to ship the following herbs to Canada: Ginseng Root, Red Ginseng Root, Goldenseal Root, Goldenseal Root powder, and Cape Aloe powder.

Please Note: Canadian orders will be shipped with a Commercial Invoice and Customs Declaration Form.

The following documents can be provided upon request:

  • Organic Certificate
  • Certificate of Analysis
  • Certificate of Origin
  • NAFTA

Please make sure that other forms of documentation will not be required by your government before you order, as we will not be able to provide them. We are not responsible for fees incurred because of refused merchandise and we are not responsible for customs and tariff fees imposed by your country. All of these are the responsibility of the importer.

How do I pay for my Canadian Order with Mountain Rose Herbs?

Acceptable payment methods are Visa, MasterCard, Discover, and American Express registered and billed within Canada or the United States. You may also select the “check” payment method. If you select this payment method, we must hold the order until we receive payment. Please do not send us a personal check. You may mail either a bank draft or an international money order. Please note that these two methods of payment must be drawn on and payable in US funds.

Please send your payment to the following address:

Mountain Rose Herbs
Attn: International Dept.
PO Box 50220
Eugene OR 97405
USA

We do not reserve product however once we receive your payment, we will contact you again and process your order accordingly.

I currently have a FedEx and/or UPS account number. Can I use my shipper number as a billing option for freight collect?

Yes! If you wish to use your own UPS or FedEx account number, please provide this to us and we will ship your package on your own account and no shipping charges shall apply to your order. During the checkout process simply type your UPS or FedEx account number in the "Special Instructions” field along with the shipping method you wish to use (UPS Standard, FedEx Ground, etc.). We will proceed to ship the order per your instructions.

Shipment Times

Submitted orders are generally shipped within 2 - 3 days. The time in transit varies but the following guide may assist you in determining the expected arrival date of your order.

Canadian Shipping Method Delivery Time* Trackable?
USPS Priority Mail 5-12 Days Yes
USPS First Class Mail 8-15 Days No

*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your customs authority may hold the order for inspection.

Additional information for Canadian orders placed through Mountain Rose Herbs.

Cancellations

If for any reason you wish to cancel your order, this must be done on the same business day that the order was placed. All orders are usually processed and shipped within 48 hours, and once your order has been processed, there will not be a cancellation service available.

To cancel your order by email please write international@mountainroseherbs.com or fax your cancellation request to (510) 217 4012.

Duties and Taxation

Mountain Rose Herbs is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.

Orders Held Up At Your Country's Border and Disposal Issues

While we try our best to deliver your order as described in the order confirmation e mail sent to you, we are unable to guarantee that the parcel will reach you in the exact time frame stated.

Canada Customs can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Mountain Rose Herbs and can only be resolved by you and your local postal authorities. In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and, Mountain Rose Herbs will not issue a replacement nor refund for such occurrences. It is the responsibility of the buyer to research what is acceptable for importation into Canada prior to placing your order. If you have any questions concerning Canadian Ordering please contact our Canadian ordering department at international@mountainroseherbs.com. Any questions regarding Canadian Customs clearance of specific items as well as taxes and possible duty should be directed to your customs department. The following links might be of help:

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