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Ordering Information

Ordering Options

Ordering Information

Bulk Packaging

All bulk herbs and spices will be packaged at our discretion in bulk sizes. This means that if you order 2 x 1lb of an herb, for example, it will be packaged in one 2lb bag – not 2 separate 1lb bags.

As a bulk supplier and environmentally conscious company, we find that this cuts down on excess waste due to packaging materials. The cost that would have gone towards those materials are passed on to you as savings.

You may request individual bagging for bulk herbs and spices at any time by including this in the “Special Instructions” box at checkout, or mentioning this at the time you place your order. Unfortunately, we are unable to meet any other alternative packaging requests.

Bulk teas will be packaged in 1lb bags when ordering 4lbs or less, however, 5lb sizes and above will be packaged in bulk, unless otherwise requested.

Website

You can shop 24 hours a day on our online system! For web orders we accept: Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Mountain Rose Herbs and mailed to our PO Box address.

Sorry, but we are unable to accept PayPal at this time.

If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.

Phone

For phone orders, please have your complete order ready along with your credit card information. Customer Service is available for phone orders toll free at (800) 879-3337 from 8:00 am to 4:00 pm Pacific Time Monday through Friday. Sorry, we are unable to accept orders left on our voicemail system. If you are unable to reach us, please leave us your name and telephone number and we will call as quickly as possible to assist you.

For phone orders we accept Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Mountain Rose Herbs and mailed to our PO Box address. For questions regarding acceptable payment methods, please contact customer service.

If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.

For Canadian orders please call (800) 879-3337 at extension 105.

Mail

Mountain Rose Herbs
PO Box 50220
Eugene OR 97405

Fax

You may put a fax order together online. Once all the items are in your cart and sales tax (if applicable) and shipping rates have been calculated, simply print it out and fax it to us with the required information.

Check and Money Order Payments

For orders paid by check or money order, please call in and place an order with our customer service staff or go through our website. By ordering through those channels, the proper amount of sales tax can be calculated and applied to your order. For more information about sales tax, please review our sales tax policies and impacted states, or call in to inquire. Even if you live in a state that is not taxed, but are sending your order into a state that is taxed, sales tax will be due on the order since sales tax is determined by the destination address. Please note that once you have submitted an order, we will hold it until we receive your physical payment in the mail.

Local Pickup

If you wish to pick your order up at our Mountain Rose Herbs Mercantile location, simply mention this to the customer service representative, or select this as an option in your shopping cart during checkout. All orders must be placed in advance. Local pickup orders do not incur shipping charges.

All orders placed by 2:00 pm will require two business days to be filled; in other words, an order placed before 2:00 pm on a Monday would be ready for pickup after 2:00 pm on Wednesday, and so forth. (Weekends and holidays when the Mercantile does not receive deliveries would not be counted as business days.) Feel free to call us to confirm that your order is ready: (541) 868-8420. We look forward to meeting you!

Our store is open from 10:00 am to 6:00 pm Pacific Time Monday through Saturday and from 10:00 am to 5:00 pm on Sunday. We are closed on all major holidays.

Our Mountain Rose Herbs Mercantile is located at:
152 W. 5th Ave
Eugene OR 97401

Local area map

Pickup orders will no longer be available at 4060 Stewart Rd as they have been moved to our new Mountain Rose Herbs Mercantile location.

Ordering hours

Customer Service Hours

You are welcome to order 24 hours a day on our website! Our customer service representatives are available to assist you at our toll-free number (800) 879-3337 from 8:00 am to 4:00 pm Pacific Time, Monday through Friday.

Add-ons & Adjustments

If you need assistance with an order that has been submitted on our website - such as an address correction - please call us immediately. We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.

If your package has already shipped via UPS or FedEx Ground or expedited services, and you find that you need to have it rerouted to a new location, we may be able to reroute the package for you for a minimum $12.00 fee. Please note that this is not available for USPS Priority Mail, and reroute services may delay the delivery of your package. Additional fees may apply based upon the shipping service and the final destination of the package. Please call customer service immediately for details and assistance with reroutes.

Cancellations

Requests for cancellations must be submitted by 3:00 pm Pacific Time on the day you submit your order, and all requests for order cancellations received after this time will not be accepted. We are unable to cancel orders with expedited shipping. If you are unable to submit your order cancellation by the 3:00 pm deadline, you may return the parcel after its receipt for a full and immediate product refund.