Mountain Rose Herbs

Mountain Rose Herbs Ordering Information Canadian Ordering Info

Add-ons and Adjustments

If you need immediate assistance with an order that has been submitted on our website - such as an address correction - please call us immediately. We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.

Cancellations

Because we process your order within moments of receiving it, we can only accept order cancellations by 3 PM Pacific Time, and all requests for order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the 3 PM deadline you may return the parcel after its receipt for a full and immediate refund.

Ordering By Mail

If you prefer to order by mail you can write the items you wish to purchase on a separate piece of paper or our convenient Order Form (PDF File) Please include your name, shipping address and telephone number, along with what you wish to order. For mail orders we accept personal checks, money orders, Visa, MasterCard and Discover. Please allow up to 8 days for first class mail to reach our offices. For easy and convenient mail orders, please use our printable form available through the link below. You may also shop online and select an option at the end titled "Check/Money Order". We will hold this type of online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Mountain Rose Herbs and mailed to the following address.

Mountain Rose Herbs
PO Box 50220
Eugene, OR 97405

Ordering By Telephone

For phone orders, please have your complete order ready, along with your credit card information. Customer service is available for phone orders toll free at (800) 879-3337 from 9AM to 5PM Pacific Time.

For phone orders we only accept Visa, MasterCard, Discover, and American Express. For Canadian orders please call (541) 741-7307.

Ordering By Fax

For fax orders please write your order information on a separate piece of paper including your address, telephone number, credit card information, and signature. Or print out our convenient Order Form (PDF File). You may also order online and once all the items are within your cart simply print it out and fax it to us with the required information.

You may fax your order to (510) 217-4012.

Pick Your Order Up At Our Eugene Location

If you wish to pick your order up directly at our Eugene location simply mention this to the customer service representative, or select this as an option in your shopping cart during checkout. Please note that our pickup location is not a retail store and all orders must be placed in advance. All local pickup orders do not incur shipping charges.

We are located at:
4060 Stewart Road
Eugene, OR 97402

Our hours of operation are 9 AM to 5 PM.

All orders must be received by 2 PM Monday through Thursday for next day pickup. Next day pick up orders will be ready after 12 PM. Feel free to call us to confirm that your order is ready: 800-879-3337. We look forward to meeting you!

Cutoff and Shipping Times

All orders are typically processed and shipped within 2 business days, and major holidays may delay us a little further. We do have some limitations and to learn more please see Quick Shipping Guarantee.

If you have selected UPS 2nd Day and 3 Day Select services, orders must be received by 2 PM Monday-Friday Pacific Time to be shipped the same day, and UPS Next Day orders must be received by 10:30 AM Pacific Time to be shipped the same day.

International Orders

At this time Mountain Rose Herbs is only processing and shipping orders to Canada, and this is the only country outside of the United States that we ship to. For more information please Click Here.

Special Orders & Requests

Unfortunately Mountain Rose Herbs no longer offers special ordering services. However we are open and receptive to new product ideas and we would love to discuss the possibility of increasing our existing product line. For suggestions, please call (800) 879-3337 or email customer service at customerservice@mountainroseherbs.com.

Sample Requests

In order to maintain low minimums and reduced prices for all our customers, we do not honor free sample requests to the general public.

If you would like a sample for review before purchasing, we charge a nominal $5.00 fee for the sample which is refundable on your next order which is made within 30 days.

Free samples are always available for licensed companies with an established net terms account with Mountain Rose Herbs and may be requested at any time.

Student Discounts

Students actively enrolled in one of the courses listed on our herbal educators page are entitled to a 25% discount. Upon checking out you will find a comments box. Simply type in the course you are enrolled in and we will take care of the rest. We will deduct 25% off your total order here at our offices and it will be reflected upon your invoice, which is included with every order. This discount may be applied as many times as you wish, just as long as you are an active student with the listed schools.

View the herbal educators list here Herbal Education.

Accumulative Discounts

Mountain Rose Herbs offers numerous discounts through several mediums including our affiliate program, our herbal education program, bulk discounts, etc. As such we cannot honor accumulative discounts or what is known as double discounting. If a situation arises where more than one discount may potentially apply, Mountain Rose Herbs will honor the highest discount first and all other discounts which may accumulate after that will become void.

Infestation Policy

As with all natural materials and food items; herbs, spices and botanicals can be subject to insect infestation.

Mountain Rose Herbs implements several control methods to guarantee that every botanical item shipped from our warehouse is completely free of live insects and parasitic activity.

Control methods for our facilities includes treating the facilities with Pyrethrum (natural botanical powder), Pheromone traps, Diatomaceous treatments, electronic and sonic repellers, temperature controlled storage facilities, flash freezing all suspected farm harvested material immediately upon receipt, and the implementation of good hygiene practices.

While we take arduous steps in guaranteeing the absolute cleanliness of our herbs and spices, this does not mean that the materials you purchased from Mountain Rose Herbs will stay pest free during the tenure of your ownership. Please observe good storage guidelines, and if minor insect infestation is found, freeze immediately at a temperature of 10-30 degrees.

Mountain Rose Herbs will offer a full and immediate refund for any items which are found to contain pests within a 60 day period. Any items infested after this period of time will become the sole responsibility of the purchaser. Refunds are only available for the dollar value of the merchandise and we will not be liable for any other expenses incurred as a result of infestation.

Certification and Documentation Requests

Upon your request, we will gladly provide copies of our organic certificate, kosher certificate, certificates of analysis, pesticide residue tests, GCMS printouts and MSDS forms. These documents are only available via fax, email, and under some circumstances we may be able to send them to you through the Postal Service.

Proposition 65

Proposition 65 is a unique California law that requires businesses to include a warning on any products that contain quantifiable amounts of over eight-hundred possible chemicals, many of which are naturally occurring.

Some of our botanicals contain low levels of lead which is often naturally occurring, and our products are well below FDA's current tolerable intake levels (and many times less than the amount shown to cause harm in adults)

If you are a Californian customer you can learn more here.

Bulk Buying Discounts

Offering affordable and realistic prices to everyone is extraordinarily important to us, and therefore we offer substantial discounts of up to 25% when you buy our herbs, spices, and teas in bulk. In addition, the published prices for our vegetable oils, essential oils, containers, and bulk ingredients reflect built-in discounts when purchased in the larger sizes. After close observation, you will see that Mountain Rose Herbs is consistently cheaper than most every bulk supplier of organic herbal products. To learn more, please see Bulk Buying Discounts.

Terms

Net Terms are available only for established and verified companies. A full and complete credit application must be filled out and submitted to Mountain Rose Herbs. To request a credit application, please contact the terms department at (800) 879-3337 ext. 126. More useful information concerning the establishment of a terms account may be found on our page Bulk Buying Discounts.

Add-ons and Adjustments

Because we process your order within moments of receiving it, we are unable to accept adjustments or additions for your order. While we apologize for this inconvenience, we have found this policy to be helpful in our Quick Shipping Guarantee.

Cancellations

Because we process your order within moments of receiving it, we can only accept order cancellations by 3 PM Pacific Time, and all requests for order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the 3 PM deadline you may return the parcel after its receipt for a full and immediate refund.

Discrepancies, Shortages and Returns

If your order is received with any notable shortcomings, please contact customer service immediately.

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 60 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 60 days of the invoice date.

For more information, see our Return Policy.

Returns - Our Guarantee To You

At Mountain Rose, we will do everything to make your experience with us most enjoyable. If for any reason you are unhappy with the products you received, please send it back within 60 days of purchase for a full refund. This is our way of assuring you that we guarantee you'll enjoy our products.

For more information, please view our complete Return Policy.

Out Of Stock Items

Occasionally we run out of stock of particular items rather unexpectedly and we issue a "Temporarily Out Of Stock" notice on your invoice. While we may have the item in stock at the time that you placed your order, by the time it gets sent for final processing we have realized an unexpected stock deficiency.

This is due in part to a surge in orders for a particular item which reached our warehouse before your order did and this created a zero inventory for the item you wanted. While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice. If you notice that an item is posted as out of stock on our website, you may simply click the notify me button, and from here you may enter your e-mail address and name. Once the product is available again, we will notify you immediately.

Please Note: In the event that you receive an "Out Of Stock" notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks.

Backorders

Occasionally we run short of stock on particular items and issue a "Backorder" on your invoice.

This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.

In this instance we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks.

Packaging

All herbs and spices that you may order are packaged at our discretion, usually in bulk packaging and not single unit packaging. If your order is under 5 pounds you may request individual packaging at no cost to you, we ask that you request this over the phone at the time of ordering with a customer service representative or at check out under the special instruction section. All orders at 5 pounds or more will be automatically packaged in bulk single unit bags. If you wish to have your bulk orders which exceed 5 pounds packaged into either smaller or individual units, a surcharge of 0.50 per unit will be applied. We have this policy for two reasons. The first is to limit the amount of waste and plastics which will enter the commerce stream and the second is that excessive packaging only results in extra costs. These costs are usually passed onto the customer in the form of higher priced goods and we will do everything we can to prevent this.

Heavy Items and Actual Shipping Charges

Heavy items which include 1 and 5 gallon sizes, case quantities of containers, and 5 or more whole pounds of bulk herbs, spices, teas, clays, butters, and wax will be charged shipping based on published UPS and/or FedEx charges. You can place your online order and upon receipt we will email you the details of these shipping charges.

Shipping

All online orders are typically processed and shipped within 2 business days, and major holidays may delay us a little further. We do have some limitations and to learn more please see Quick Shipping Guarantee.

Our preferred carriers are UPS and US Priority Mail, and if your order exceeds 200 pounds we may opt for USF Reddaway Truck Lines.

You may select which shipping option and method you prefer upon checkout or with a customer service representative. If you wish to have an order shipped to a PO box you must select US Priority Mail, as UPS does not deliver to PO boxes.

We also offer 2 Day, and 3 Day UPS services when ordering online, and Next Day UPS by calling customer service at (800) 879-3337.

All 2 Day Air and 3 Day Select shipments through UPS need to be received by 2 PM for same day shipment. All orders requesting this service received after 2 PM will be shipped the following day. All Next Day Air shipments through UPS need to be received by 10:30 AM for same day shipment. REMEMBER! Next Day, 2 Day and 3 Day UPS shipments represent the actual time in transit on business days only. We are unable to accomodate to expedited orders exceeding 100lbs of product. Please allow one additional day for processing, packing and shipping, excluding weekends. Therefore if you place an order on Monday and select 2 Day Air shipping you will not receive your parcel until Wednesday.

For Alaska, HI, PR, US territories and all APO, FPO and US Territories, we ship via USPS Priority Mail and these orders are processed and shipped every 48-72 hours. This option is available upon checkout when ordering online.

Shipping Method Delivery Time* Trackable?
United States
UPS Ground 3-8 Days Yes
UPS Next Day 1 Day Yes
UPS 2 Day 1-2 Days Yes
UPS 3 Day Select 3 Days Yes
USPS Priority Mail 2-4 Days No
AK, HI, PR
USPS Priority Mail 3-4 Days No
APO, FPO and U.S. Territories
USPS Priority Mail 4-5 Days No
Canada
USPS Priority Mail 5-12 Days Yes
USPS First Class 8-15 Days No

*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. These delivery times do not include the time taken to process and fulfill your order at our facilities and this should only be used as a transit average. All domestic orders within the United States typically take 2-8 days to arrive to you after your order is placed at Mountain Rose Herbs.

Shipping Charges

For online orders we charge actual shipping based on UPS, FedEx, and USPS rates which are displayed in your cart and during checkout. These charges are calculated and automated within our shopping cart system and all charges are clearly visible during the check out process. If you wish to use your own UPS or FedEx account number, please provide this to us and we will ship your order on your own account and no shipping charges shall apply.

For our mail order customers we charge shipping based on a subtotal rate table which is on the order form.

Shipping Hazardous Materials

Mountain Rose Herbs is compliant with federal aviation and department of transportation shipping regulations. Contingent on flash point and combustibility, there are some limitations on the shipment of select essential oils and alcohol based products. To learn more, please see HAZMAT shipping.

These pages are best viewed while sipping tea